HASSLE-FREE REFUND POLICY
Refund Policy:
At SoundByBeast, customer satisfaction is our top priority, and we are committed to providing high-quality products and exceptional service. In the unlikely event that you are not fully satisfied with your purchase, we offer a straightforward refund process with the following guidelines:
Eligibility for Refund:
- Refunds are applicable for the following cases only:
- Wrong product delivered to the customer.
- Defective or damaged product received by the customer.
Timeframe for Refund Request:
- You must initiate the refund request within 72 hours from the date of product delivery. Beyond this period, we won’t be able to process your refund.
Condition of the Product:
- To be eligible for a refund, the product must be unused and in its original packaging with all tags intact. If any tags are found missing or if the product has been used, it will not be eligible for a refund.
Refund Process:
- To request a refund, please contact our customer care executives at 8860701130 or email us at [email protected] during our working hours (Mon-Sat, 10 AM to 6:30 PM).
- Once we receive your refund request and verify that it meets the eligibility criteria, we will initiate the refund process.
Refund Payment:
- Refunds will be processed using the original payment method used for the purchase.
- Please note that the processing time for refunds may vary based on your payment provider’s policies.
Self-Shipping of Products:
- In cases where our courier partner is not available in your locality, you may be required to self-ship the product back to us.
- After receiving the courier bill and verifying all parameters, we will reimburse you for the shipping charges.
Safe Packaging for Returns:
- Please ensure that the product is safely packed for return shipment to avoid damage during transit.
Non-Refundable Products:
- Some products may be marked as non-refundable. These include items purchased during clearance sales or promotional events.
Refunds for Canceled Orders:
- If you cancel your order before it has been shipped, we will process the refund immediately using the original payment method.
Refund Status:
- You can check the status of your refund by contacting our customer care team or visiting your account dashboard on our website.
At SoundByBeast, we value our customers’ satisfaction, and we will do our best to make the refund process as smooth and efficient as possible. If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to us. We are here to assist you.
